Privacy notice

This notice explains what personal data we collect when you order, why, and your rights. The data controller is [Company legal name], [address], Egypt. Contact: [contact email].

What we collect

Account: your mobile number, your name, and your email if you add one.
Orders: what you order, when, from which branch, notes you add, prices paid and the order history.
Addresses: delivery addresses you save, including the map pin you set.
Payments: how you paid. For card payments, our payment partner gives us only the card type, the last four digits and a token for cards you choose to save. We never receive or store your full card number or security code.
Wallet and rewards: your points, wallet balance and their history.
Help requests: messages and photos you send through Help.
Security: sign-in times, your browser type and a scrambled (hashed) form of your internet address, used to protect your account.
Consent: which version of these terms and this notice you accepted, and your marketing choice.

Why we use it

To take, prepare, deliver and support your orders.
To run your account, wallet, points and rewards.
To keep the service secure and prevent fraud.
To keep records that the law requires, such as tax and accounting records.
To send you offers and news, only if you switch this on in your account. You can switch it off at any time.

Who we share it with

The restaurant brand and branch preparing your order, and the rider delivering it (your name, phone, address and order).
Payment partner: Paymob, for card payments.
Text messages: CEQUENS, to send sign-in codes.
Hosting: Supabase (database) and Vercel (website), which store and serve the service for us.
Maps: a map provider, to find your address from the text you type or the pin you set.
Authorities, when the law requires it.

We do not sell your personal data. Some providers may store data outside Egypt; we use them only with appropriate safeguards.

How long we keep it

We keep your account data while you have an account. Order and payment records are kept as long as tax and accounting law requires. Security logs are kept for up to one year, sign-in sessions for up to 90 days and in-app notifications for up to 180 days.

Your rights

You can ask to see, correct or delete your personal data, withdraw your consent, or object to how we use it. Some data, such as order records we must keep by law, cannot be deleted until that period ends. To make a request, contact [contact email]. You may also complain to Egypt's Personal Data Protection Center.

Cookies and storage on your device

We use only what is needed for the service to work: a cookie that keeps you signed in, and storage on your device for your basket and language choice. We do not use advertising cookies.

Children

The service is not meant for children under 18 to use without a parent or guardian.

Changes

If we change this notice, the app will ask you to accept the new version before your next order.