Terms of service

These terms apply when you use this ordering service to order food. Please read them before you order. By placing an order you agree to them.

Who we are

The ordering service is operated by [Company legal name], commercial registration no. [number], [address], Egypt ("we", "us"). The restaurant brand you order from prepares and sells the food. Contact: [contact email], [contact phone].

Your account

You sign in with your mobile number and a one-time code sent by text message. Keep your phone secure: anyone with your phone can sign in to your account.

You must give a correct name and phone number. We may suspend an account that is used for fraud or abuse.

Orders and prices

  • Prices are in Egyptian pounds and include VAT unless shown otherwise at checkout.
  • Delivery fees, service fees, discounts and the minimum order are shown before you confirm.
  • The total at checkout is the price you pay. If a price changes before you confirm, checkout shows the new price.
  • An order is confirmed when the branch accepts it. A branch may refuse an order, for example if an item is sold out or the branch is too busy. If it does, any amount you paid is returned.
  • Scheduled orders are prepared for the time slot you choose. Times are estimates.

Paying

  • Cash: pay the rider on delivery or pay at the branch on pickup.
  • Card: you pay on our payment partner's secure page. Your card number is handled by the payment partner and never stored by us. Your order goes to the kitchen only after the payment is confirmed. An unpaid card order is cancelled after 30 minutes. If you are charged twice, or charged after an order was cancelled, the extra amount is refunded automatically to your card.
  • Wallet: credit in your wallet can be used at checkout. Wallet credit has no cash value and may have an expiry date, shown in your wallet.

Cancelling

You can cancel an order in the app until the branch accepts it. After that, contact the branch or use Help in the app.

Problems with your order

If something is wrong or missing, report it through Help in the app as soon as possible, with photos where asked. We may refund you to your wallet, in cash, or back to your card, depending on how you paid. See the Refund policy.

Rewards, deals and codes

Points, rewards, deals and promo codes follow the rules shown in the app. They have no cash value, cannot be transferred, and may end or change. We may cancel rewards or codes obtained by fraud or misuse.

Pickup and delivery codes

Your order may show a pickup or delivery code. Share it only with the staff member or rider handing over your order.

Allergies

Product details list ingredients where available. If you have an allergy, check with the branch before ordering. We cannot guarantee that food is free from traces of allergens.

Liability

We are responsible for providing the service with reasonable care. Nothing in these terms limits your rights under Egyptian consumer protection law.

Changes

We may update these terms. If we do, the app will ask you to accept the new version before your next order.

Law

These terms are governed by the laws of the Arab Republic of Egypt. Disputes are handled by the competent courts of [Cairo].